Fascinating Feature Poem by RoseAnn V. Shawiak

Watching and looking around the restaurant, seeing people
of all types and walks of life eating their favorite
Wendy's foods, smiles on their faces.

Conversing during their meals, talking to strangers as if
they've known each other all their lives, a fascinating
feature I've seen over and over again.

A very pleasant experience each time, one of the reasons
we return to them time after time, enjoying friendliness
of others while dining.

Some restaurants have little or no customer service and
every experience is unpleasant, rude people behind the
counters and serving.

Getting orders wrong then saying that customers are only
complainers, putting it all upon them, not taking the
blame for what is the employees own fault.

Now having shown both sides of the coin when dining out,
wanting to make a comment about Wendy's District Manager
here in Phoenix.

Many customers have seen and heard her bully the employees
unmercifully, abusing them verbally in front of customers
standing there waiting to order.

Seeing and hearing her mistreating General and Restaurant
Managers, actually accusing and yelling at them for small
inconsequential things that as far as customers can see
are meaningless and are now complaining about her to
corporate.