Bill Grace


Customer Service


The metric gurus
Do not understand
The magic in customer service.
Buying bread in Walmart
I experience again
What I have found
In gun shops and a thousand
Other unspeakable places,
The hunger to please you
As a customer.

For a moment
You are not a datum
But something special
That will wait a week
Travel half a county
To buy a loaf of bread.

Submitted: Tuesday, September 24, 2013
Edited: Wednesday, September 25, 2013

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