Bill Grace


Customer Service - Poem by Bill Grace

The metric gurus
Do not understand
The magic in customer service.
Buying bread in Walmart
I experience again
What I have found
In gun shops and a thousand
Other unspeakable places,
The hunger to please you
As a customer.

For a moment
You are not a datum
But something special
That will wait a week
Travel half a county
To buy a loaf of bread.


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Poem Submitted: Tuesday, September 24, 2013

Poem Edited: Wednesday, September 25, 2013


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