System Failure Poem by Cynthia Buhain-baello

There seems to be this all encompassing phrase
That shrewd companies can hide behind to save face
A thing all of us patient clients must endure:
A vague excuse for non-service, it's system failure.

When lights just turn off and we bear all the darkness
Work stopped, the internet seems to retrogress-
We call a machine to voice our tempered complaint,
And all we get are monthly fees that shatter our restraint.

The lady at her desk takes our rage with a smile so demure,
They 're doing their best and it's simply - 'system failure.'

Cynthia Buhain-Baello~~~~10.20.14